We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success.
Pay: £45,000
Hours: 40 hours per week
Location: Hybrid (workplace to be agreed)
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.
Who are we?
Loomis UK has a strong national presence and is part of the Loomis Group – a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.
The role
As a Commercial Process Manager, you will focus on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.
Key responsibilities include enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery, and monitoring and measuring customer satisfaction metrics to drive continual improvement. Analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey will play a vital part of this role
Attention to detail will be key in preparing reports and presentations for management to communicate your findings and progress where process performance improvements have been identified and implemented.
Please click here for a full job description and person specification.
About you
This position demands an individual with the drive, confidence and resilience to get things done, along with a collaborative mindset. Exceptional attention to detail, a passion for data analysis and a commitment to delivering and enhancing customer experience are also required.
Previous experience of making objective decisions and developing original ideas, and proven use of process mapping and project management tools combined with the ability to adapt to changing customer needs and business environments, are essential to excel in this role. Familiarity with Lean Six Sigma methodologies or other process improvement frameworks are desirable and will set you apart.
The values of our organisation - People, Service, Integrity - are fundamental to shaping our culture and the way we manage our business.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks
- You must have verifiable 5-year employment/unemployment/educational history
In return we offer the following:
- 33 days holiday per year (including bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards – over 3000 discounts for everyday life
- Pension scheme
- Cycle to Work scheme
- Progression opportunities
You will receive the very best in procedural security training and support.
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history.
We look forward to receiving your application.