Due to an internal promotion, our Customer Experience Centre is seeking a Customer Experience Coordinator to join our team in Dunstable.
Hours: 40 hours per week*
Salary: £24,757 per annum
*This role can be offered on a part time or full time basis with hours flexible to fit around your life. Hours can be negotiated to support school hours and hours can be worked on a Saturday, where available, to maximise earning potential whilst supporting work/life balance.
Please confirm if you wish to be considered for part time working in your application.
Have you got up-to-date knowledge and experience of working in the customer service sector?
Do you want a position where you can have real impact on service delivery?
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group - a worldwide security sector leader.
Who are Loomis UK?
Loomis UK are a cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.
The Role
Working within a fast-paced customer focused environment, you will coordinate a portfolio of customers, being the named account contact for all customer queries and requests, including both ad-hoc and standard reporting.
You will provide the communication between the customer and the organisation across a number of departmental functions, ensuring that service levels are met and that the customer’s expectations are exceeded.
About You
You should have a track-record in offering exceptional levels of customer care and have a deep commitment to continuous improvement and excellent service delivery.
You will have the ability to manage and prioritise your daily workload, a strong sense of ownership of customer issues, effective communication skills (both written and verbal), with attention to detail and high levels of accuracy.
Do you love helping people? Do you thrive in a busy, friendly office environment? Are you prepared to go the extra mile to make sure our clients and internal stakeholders are delighted, every time they need our help? If so, we want to hear from you!
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks
- You must have verifiable 5-year employment/unemployment/educational history
In return we offer the following:
- 5 weeks’ holiday per year (excluding bank holidays)
- A 12-week induction and training programme (The Loomis Way)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards – over 3000 discounts for everyday life
- Pension scheme
- Cycle to Work scheme
- Progression opportunities
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV (including a full job history).
We look forward to receiving your application.