Customer Experience Coordinator

Location Dunstable
Job type: Permanent
Salary: £Circa £24,000
Contact name: Chloe Giles

Contact email: chloe.giles@loomis.com
Job ref: 003122
Published: about 1 month ago

This role can be offered on a part time or full time basis with hours flexible to fit around your life. 

Hours can be negotiated to support school hours and hours can be worked on a Saturday, where available, to maximise earning potential whilst supporting work/life balance.
Please confirm if you wish to be considered for part time working in your application.

Are you ready to find the right role for you?

Our Customer Experience Centre is looking for Customer Experience Coordinators to join the team based at our Dunstable office.

Are you looking for a new challenge?

Have you got up to date knowledge and experience of working in the customer service sector?

Do you want a position where you can have real impact on service delivery?

The we have just the role for you.  Read on to find out more…

At Loomis our staff form the basis of our customer and our company success.

We hire only the best. We strive to hold ourselves to high standards and we want people who feel the same way to join us.

Our values are what we live by, People, Service, Integrity.

We have great opportunities for those with a high level of integrity, offering a competitive benefits package and the opportunity to develop within a world class company.

What we can offer you:

As a Customer Experience Coordinator, we can offer the following:

  • Competitive salary
  • 5 weeks holiday per year excluding Bank Holidays,
  • Pension scheme
  • Life Assurance
  • MyRewards – over 3000 discounts for everyday life
  • Full continuous training programme
  • Cycle to Work Scheme
  • Long Service Awards
  • A safe and supportive culture
  • An opportunity for you to progress your career

What you’ll be doing?

Working within a fast-paced customer focused environment you will coordinate a portfolio of customers, being the named account contact for all customer queries and requests, including both ad-hoc and standard reporting.

You will provide the communication between the customer and the organisation across a number of departmental functions ensuring that service levels are met and that the customer’s expectations are exceeded.

What we are looking for:

You should have a track-record in offering exceptional levels of customer care and have a deep commitment to continuous improvement and excellent service delivery.

You will have the ability to manage and prioritise your daily workload, a strong sense of ownership of customer issues, effective communication skills, both written and verbal with attention to detail and high levels of accuracy.

Do you love helping people? Do you thrive in a busy, friendly office environment? Are you prepared to go the extra mile to make sure our clients and internal stakeholders are delighted, every time they need our help?

If so, we want to hear from you!

Click here for a detailed  job description and person specification

Specific Requirements

We also have some specific security criteria that you will need to meet:

  • You must be able to pass a criminal record check as well as a personal credit and ID check.
  • You must also have a 5 year employment/unemployment/educational history that we can check and verify.

By joining us as a Customer Experience Coordinator you will be joining one of the market leaders in our industry. We are an organisation with a strong national presence, part of the Loomis Group, a worldwide security sector leader.

What's next?

Click apply and and complete the screening questions.  These will help our Managers understand your experience and skills.

Once we receive your application we will check that you have the skills and experience we are looking for.  If you have then we will contact you to arrange an interview at our Dunstable branch where our Customer Experience Centre is based.

A little bit about us:

Loomis UK are part of the Loomis Group, a worldwide cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.

This is a great opportunity for someone with a high level of integrity, offering a competitive benefits package and the opportunity to develop within a world class company.