Sales and Retention Coordinator

Job type: Permanent
Salary: £Circa £28,000
Contact name: Ian Butler

Contact email:
Job ref: 002802
Published: 2 months ago


This role is home based.

Are you ready to find the right role for you?

Our Customer Experience Centre is looking for Sales and Retention Coordinators to join the team.

Are you looking for a new challenge?

Do you want a position where you can have real impact and drive our business forward?

Then we have just the role for you.  Read on to find out more…

At Loomis our staff form the basis of our customer and our company success.

We hire only the best. We strive to hold ourselves to high standards and we want people who feel the same way to join us.

Our values are what we live by, People, Service, Integrity.

We have great opportunities for those with a high level of integrity, offering a competitive benefits package and the opportunity to develop within a world class company.

What we can offer you:

As a Sales and Retention Coordinator, we can offer the following:

  • Competitive salary
  • Attractive commision package
  • 5 weeks holiday per year excluding Bank Holidays,
  • Home based working
  • Pension scheme
  • Life Assurance
  • MyRewards – over 3000 discounts for everyday life
  • Full continuous training programme
  • Cycle to Work Scheme
  • Long Service Awards
  • A safe and supportive culture
  • An opportunity for you to progress your career

What you’ll be doing?

Working within our Customer Service Centre, this outbound role will be very clearly defined across three key areas for the business.  You will be required to contact new prospects that have been received by our internal sales CRM system.  In order to do this successfully you will need to learn about the Loomis products available and be able to talk confidently about the services we can offer to our customers.  You will work closely with the branch network to renew contracts and improve contract governance, identifying opportunities to upsell.  Using our internal systems you will be expected to manage all aspects of service, site and contract terminations.  This is a key role within the Customer Service Centre.

What we are looking for:

You will need to have exceptional communication skills, both written and verbal.  Due to the complex nature of the enquires, services and products you will need to be highly organised and be able to prioritise your workload throughout your day ensuring you reorganise your focus to remain on track.  Attention to detail is a key skill requirement along with a high level of proficiency in MS Office and CRM software (such as Salesforce).  We are looking for someone with a strong track record in or background in sales who is able to demonstrate a commitment to continuous improvement and excellent service delivery.

Do you thrive in a busy, friendly office environment? Are you prepared to go the extra mile to make sure we are able to support our customers with up to date product and service information?

If so, we want to hear from you!

Click here for a detailed  job description and person specification

Specific Requirements

We also have some specific security criteria that you will need to meet:

  • You must be able to pass a criminal record check as well as a personal credit and ID check.
  • You must also have a 5 year employment/unemployment/educational history that we can check and verify.

By joining us as a Customer Experience Coordinator you will be joining one of the market leaders in our industry. We are an organisation with a strong national presence, part of the Loomis Group, a worldwide security sector leader.

What's next?

Click apply and and complete the screening questions.  These will help our Managers understand your experience and skills.

Once we receive your application we will check that you have the skills and experience we are looking for.  If you have then we will contact you to arrange an interview at our Dunstable branch where our Customer Experience Centre is based.

A little bit about us:

Loomis UK are part of the Loomis Group, a worldwide cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.

This is a great opportunity for someone with a high level of integrity, offering a competitive benefits package and the opportunity to develop within a world class company.